Description:

The Customer Relations Manager focuses on enhancing the commuter experience and brand reputation. This involves supervising the Customer Care Centres, analyzing passenger feedback and complaint trends to identify service gaps, resolving escalated issues promptly, and developing training modules for front-line staff (e.g., station staff) to promote courtesy and efficiency. They are key to DMRC's focus on service excellence.

Recruitment Details:

* Ed. Qualification: Graduate degree in any discipline. MBA/PGDM in Customer Service/Marketing/HR is often preferred.

* Experience: 3–6 years of experience in a high-volume customer-facing role, preferably in the service or transport industry. Must be fluent in English and Hindi.

* Age Limit: 25–32 years (Relaxation as per DMRC policy).

* Selection Process: Written Aptitude Test  Group Task (Role-Playing for service scenario)  Interview (Communication assessment)  Document Verification.