In this role, you will manage ticketing, reservations, fare calculation, customer interactions and backend systems for an airline. You act as the first point of contact for passengers booking flights, making changes, cancellations or handling special requests. Accuracy, system knowledge, multilingual communication and customer?service excellence are key.
Job Details :
| Field | Details |
|---|---|
| Organisation | Indian Airline / Travel & Aviation Division |
| Job Title | Air Ticketing & Reservations Executive |
| Number of Vacancies | As advertised (e.g., 40?50 positions) Placement India |
| Educational Qualification | Minimum: 10+2; Degree in any discipline preferred; training in GDS (Amadeus, Sabre) is a plus |
| Experience | 0?2 years (freshers welcome); experience in ticketing/reservations is beneficial Placement India |
| Age Limit | Typically up to ~30 years (may vary by airline) |
| Salary / Compensation | Approx ?3.3?lakh??6.0?lakh per annum for initial levels Placement India |
| Key Responsibilities | • Process flight bookings, cancellations, date changes • Use GDS systems to update inventory and issue tickets • Advise customers on fare rules, taxes, promotions • Coordinate with airlines, airport desks and travel agencies • Maintain passenger data, document verification and ensure regulatory compliance |
| Selection Process | Online application → Aptitude or Skills test → Interview → Training/Induction |
| Location | Major cities / airline reservation centre; may require shifts including late hours |
| Other Notes | Good telephone & written communication skills essential; multitasking and handling pressure helpful |
Important Note :
Proficiency in airline booking systems and fare rules will enhance your career progression. With experience, one can advance to roles such as Senior Ticketing Executive, Revenue Management, Sales & Marketing or Corporate Travel Desk.
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